![]() ![]() ![]() She's always given me that same haircut no matter what I go in for.)When I came in for the re-do, they placed me directly across from her so she had to hear everything - all my complaints to the second stylist. The first stylist was nice, she wasn't the one who was aggressive, but that wasn't what I asked for and she didn't do much to my hair.(I also had her a few times as a kid, though she didn't seem to remember me. The stylists are all fine for their own tastes, but like I said, they don't listen to customers.I wasn't going to mention this, but I also specifically requested someone other than the first stylist for my re-do. I even bring pictures but no one seems interested, or they say 'yes I understand' but will proceed to ignore it. So it looks very unnatural, and like a mullet now.Every time I come here I try to be as descriptive as I can, even though I'm afraid of being rude. Thanks.Yes, I was initially pleased she fixed the major problem from the first time (which was that barely anything changed about my hair and it was a waste of a haircut.) But it didn't take long for the styling to fade and see that the top layer was incredibly short in comparison to the bottom lawyer, with no layers in between. I used a different card and was usually with a parent which may be why your records don't reflect it. I've had it with these people, and will never ever go there again.*****REPLY FOR OWNER******I've been there MANY times before this since, as I said, I grew up around here. They have a policy that lets you come back in to change it for free within a week (which shows you how often they mess up) and on my second trip in - with a different stylist - they just made it even worse. So if you're okay with that, they're fine.Otherwise, they ignore what you ask, and get aggressive when you ask for changes at the end. kind of haircut they like, and they'll do that regardless of what you ask for. I've been here a lot because of it's convenient location, and every time it's been awful. But as a former customer, what I expected was an apology, not an accusation. I'm glad to learn that you don't allow phones now. Wherever she is from doesn't matter - I had a hair cut at Jean-Claude Biguine on Lexington Ave that I regret to. The woman was on her phone full time and she even invited me to watch it with her. But I will not take down my review since I did have a bad experience there. Apparently I was wrong that people here don't pay attention - clearly you care about the reviews and claim to be professional. Life is too short to waste your chance on people whose attention is somewhere else.Response to the owner:Hi I appreciate your quick response. I left and booked the earliest appointment with my usual mid-town Japanese hair salon right away to save myself from crying.Advice for anyone looking to get their hair cut: walk away from the bad ones. I tried to communicate with her but she didn't seem to be aware that she was not doing it right. ![]() She also trimmed my side ban in a zig zag shape that can hardly be called stylish. The fact that this is allowed during a customer's seating is very unprofessional. ![]() While cutting my hair, she occupied herself watching a live stream of a bird hatching eggs on her phone. And she trimmed my hair unevenly - from the back you would see my hair trimmed obliquely. I asked for a simple trim, nothing fancy. The fact that the stars are so extreme should inform you something.I had my worst hair cut in my life at this salon. I'm surprised to see the overall score for this place to be 4.4 as of now. ![]()
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